IT Instructor – CompTIA A+

WebsiteTop Notch Staffing

Job Title: IT Instructor-CompTIA A+

Reports To: Director of Programs Exempt


To create access to economic mobility for low-income young adults by providing a technical training in Information Technology (IT); preparation to test for industry certifications, training in career essentials, life skills and job placement assistance. The mission of our Workforce Department is to provide our students the tools to build a better life through a high quality, technical and workforce-readiness education in a structured environment that will ensure their success.


Classroom Training:

 Prepare and conduct technical training programs

 Assess training needs and certification requirements

 Deploy training to targeted personnel

 Prepare training material and classroom agenda

 Provide end user training for client

 Conduct presentations and webinars

 Create instructor materials (course outlines, background material, instructional materials, and training aids)

 Assist in design of computer-based and multimedia curriculum

 Continuously enhance technical instructional delivery and presentation skills

 Ensure the quality and consistency of course content throughout a course life cycle

 Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System

 Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops

 Provide student materials

 Performs other duties as assigned by the Director of Programs

Classroom Preparatory:

 Document classroom activities

 Prepare daily lesson plans

 Track student activities

 Create monthly student evaluations

 Participate in instructor’s meetings

 Generate monthly, quarterly and annual reports

 Types or creates forms, records, correspondence, reports, technical material, numerical data, charts, spreadsheets, etc. University Area Community Development Corporation, Inc. 2


To perform the job successfully, an individual should demonstrate the following competencies:

Motivation & Initiative – Sub competencies: Ethical, Professional, and Persuasive: Shows commitment to the company and employees; Assertive takes a lead role; Creates new idea; Exhibits self-confidence; is achievement oriented; Ability to be persuasive & is an effective negotiator.

Administrative Skills – Sub competencies: Detail Orientation, Planning & Organizing: Possesses ability to organize, plan and follow-through on multiple tasks, recognizes and attends to important details with accuracy and efficiency, effectively prioritizes work, establishes clear goals, tasks and plans, anticipates potential problems & analyzes alternative solutions.

Interpersonal style – Sub competencies: Interpersonal Skills, Communication, and Teamwork. Relates to people in an open, honest, sincere manner. Treats people with respect. Develops effective working relationships is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with supervisor, co-workers and direct reports.

Self-Management – Sub competencies: Adaptability, Reliable, Dependable, Self Sufficient, and Composure: Adapts readily to changes. Works effectively under stress. Needs minimal supervision; is comfortable working in a fast paced environment. Is reliable, dependable & results-oriented. Maintains productivity & composure under pressure. Views problems as opportunities to create new solutions.

Thinking & Problem Solving – Sub competencies: Problem Solving; Judgment & Decision Making. Diagnoses problems efficiently. Gathers sufficient input before making decision or plans. Makes timely decisions. Quickly determines source of problem. Identifies information needed to solve problem. Analyzes alternative solutions.

Customer Focus / Orientation – Sub competencies: Customer Orientation Sensitive & responsive to internal and external customer needs; demonstrates skills in customer service and satisfaction, maintains a positive attitude, willing to listen to customer problems & seeks solutions; stays in tune with changing needs of customers.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Must hold a minimum of Associate Degree in Information Technology or related field. Current professional or technical certifications strongly preferred: CompTIA A+; CompTIA Network+; CompTIA Security+; CompTIA Linux+; Cisco CCNA and Microsoft. Candidates must have at least 3 years of proven industry experience work in IT or a related occupation. Working knowledge of computer networks and computer hardware. At least one year teaching experience is required. The ability to speak Spanish strongly preferred. University Area Community Development Corporation, Inc. 3


 Ability to create effective lesson plans

 Manage student data-tracking database

 Ability to work effectively with a diverse population

 Demonstrate the ability to foster a productive learning environment

 Effective communication skills

 Configuring and troubleshooting hardware and software

 Configuring and troubleshooting the desktop and user environments

 Active Directory

 File Permissions and File Sharing

 Microsoft Office Applications

 Reliable and able to work flexible hours and may require working evening and weekend hours on occasions when required

 Must be able to communicate well in person, phone and in writing

 Must be professional and have business acumen

 Must have reliable transportation

 Self-driven, results-orientated with a positive outlook and focus on high quality instruction

 A natural planner who critically assesses own performance

 Mature, credible, and comfortable in dealing with business owners

 Reliable and an effective communicator

 Must be able to motivate students for maximum success

 Encourages and exemplifies professionalism and good work habits


In addition to the duties enumerated above, this position also has physical components as listed below. The list is intended to give an overview of the position as performed by a person without disabilities. In conformation with the American with Disabilities Act and UACDC’s policy on Equal Employment Opportunity, UACDC will make reasonable adjustments to enable an otherwise qualified individual with a disability to perform the essential functions of the position with or without accommodation where necessary.

1. Occasional reaching 2. Occasional bending 3. Occasional stooping 4. Occasional kneeling 5. Occasional crouching 6. Occasional stair climbing 7. Frequent standing 8. Frequent walking 9. Frequent sitting 10. Frequent turning 11. Occasional carrying, pushing or pulling up to 10 Lbs.

The Duties and Responsibilities, Skills and Abilities listed above are not intended to be an exhaustive list for this position. They are intended to be exemplary of the level and complexity of work generally performed by a person in this job. The duties and responsibilities may be changed due to evolution of the position or to reflect the special abilities or disabilities of the person in the position. Disclaimer: Job descriptions are not meant to be all-inclusive and the job itself is subject to change. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

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